Once added to the Dropbox Business account at Dropbox, will I still be able to collaborate and share files with users that are not part of Mass General Brigham?Ī. If you submit a request via the web, you can expect to receive the Dropbox email within two hours of the request fulfillment/ticket closure. You can expect to receive this email within two hours of speaking with the IS Service Desk technician. You will receive an automated email from Dropbox once the account is created. I submitted a request for a new Dropbox account, now what?Ī.

Contact the IS Service Desk for assistance.

Visit FAQ: Dropbox Business at Mass General Brigham for troubleshooting information.

Visit INFO: Existing Dropbox Account Migration to Dropbox Business at Mass General Brigham.

Visit the Dropbox Business User Guide for installation how-to’s and best practices.

Please contact the IS Service Desk for all new Dropbox Business account requests and support.

Enter your new email address and current Dropbox password.

If your Dropbox account uses a different email address, change it to your primary email address.

Scroll down, your primary email address is contained in the External Email Address field.

What is my primary institutional email address?

If you have a personal Dropbox account that you wish to convert to Dropbox Business, verify that your current personal Dropbox account uses your primary institutional email address.

or ), please change the email address on the Dropbox account to something personal (e.g.

If you have a personal Dropbox account that does not contain Mass General Brigham information but uses an institutional email address (e.g.

If you have a personal Dropbox account that contains Mass General Brigham information, you must move the data to a Dropbox Business account with Mass General Brigham.

Dropbox Business allows you to sync, share, and manage your files online. Dropbox Business provides 1 Tb of storage per user, fully encrypted data and is compliant with Mass General Brigham's policies and procedures.

Dropbox license cost